NTG elevates operational reporting and efficiency

Client Background

NTG operates a low-margin, high-velocity network where operational efficiency depends on consistent data quality and timely insights. Leaders needed standardized management reporting, while forwarders and operators needed practical tools to plan cargo better and improve diligence.

Aspiration

Standardize operational management reporting with drill-down to branch and operator, improve cargo planning and execution, and raise data quality to drive efficiency across the global network.

How We Did It

Operational data model: Built a single source of truth in Fabric for shipments, customers, lanes, and service levels.
Management reporting: Delivered Power BI dashboards for group and entities with drill-down, focusing on efficiency and utilization metrics and on raising data quality where it matters.
Data apps for forwarders: Co-developed cargo planning and customer targeting apps that surface actionable opportunities and streamline daily workflows.
Data quality program: Introduced scorecards, validations, and feedback loops, paired with training to improve operator diligence.
AI-ready foundation: Prepared next steps to reduce manual operator data entry using AI.

Key Outcomes

Actionable, real-time insights that improve cargo utilization and customer outreach.
Higher data quality and operator diligence across branches and entities.
Faster, more consistent decision-making at group and entity levels.
Scalable, trusted analytics foundation that onboards new acquisitions smoothly.